Vertical agents take one well-defined role and do it at scale: prospecting, answering customers, resolving employee requests, or writing code. They run in the vendor's cloud and connect to the systems that role uses, like a CRM, a helpdesk, or a code repository. Back-office procedures in manufacturing, construction, and property management sit in a different place.
Sales agents
Artisan
Claims."AI employees" that take over repetitive work; Ava is an AI business development rep.
Built for.outbound sales: prospecting, outreach, booking meetings.
Reaches software.its own lead data, email and LinkedIn sequencing, and CRM integrations.
Runs.vendor cloud.
Back-office fit.a sales tool.
11x
Claims.AI agents that convert inbound demand, run outbound playbooks, and expand accounts.
Built for.sales and revenue teams; Alice handles outbound, Julian handles inbound with a voice agent.
Reaches software.HubSpot, Salesforce, Pipedrive, Gmail, Outlook, LinkedIn, and an API.
Runs.vendor cloud.
Back-office fit.a sales tool.
Support and service agents
Sierra
Claims.AI agents for customer experience, built on its Agent OS.
Built for.customer service, retention, and upsell across voice, chat, email, SMS, and WhatsApp.
Reaches software.APIs and SDK integrations into order, billing, and CRM systems.
Runs.vendor cloud; pricing is outcome-based.
Back-office fit.customer-facing.
Decagon
Claims.AI concierge agents for customer support.
Built for.support automation across chat, email, and voice.
Reaches software.APIs and integrations into helpdesk and back-end systems.
Runs.vendor cloud.
Back-office fit.customer-facing.
Moveworks (ServiceNow)
Claims.an AI assistant and front door for employee requests.
Built for.IT, HR, and finance self-service.
Reaches software.APIs and connectors, now tied to ServiceNow workflows; the acquisition closed in December 2025.
Runs.vendor cloud.
Back-office fit.routes and resolves requests rather than doing deep ERP work.
Coding agents
Devin (Cognition)
Claims.an autonomous AI software engineer that takes tickets and opens pull requests.
Built for.engineering teams. Cognition acquired Windsurf in 2025 and launched Devin Desktop in June 2026.
Reaches software.code, shell, and git in a cloud sandbox, plus a desktop IDE.
Runs.Cognition cloud and desktop.
Back-office fit.works on code, not ERP screens.
Factory
Claims.agent-native development; Droids take whole tasks like features, migrations, and incident response.
Built for.enterprise engineering organizations.
Reaches software.code, terminal, IDE, Slack, and Linear, with any model.
Runs.cloud or local; on premises on Enterprise.
Back-office fit.helps if the job is rewriting an ERP's code.
OpenAI Codex
Claims.a coding agent across cloud, terminal, IDE, and desktop app.
Built for.developers.
Reaches software.code and shell; the desktop app added limited computer use on macOS in 2026.
Runs.OpenAI cloud or locally; the CLI is open source under Apache 2.0.
Back-office fit.developer tooling.
GitHub Copilot coding agent
Claims.an asynchronous agent that works an assigned issue and opens a draft pull request.
Built for.teams working in GitHub.
Reaches software.code in a GitHub Actions environment, extensible with MCP.
Runs.GitHub cloud; generally available since September 2025.
Back-office fit.repositories only.
Replit Agent
Claims.builds and deploys complete apps from natural language and tests them in a browser.
Built for.builders and non-developers.
Reaches software.generates code and tests its own apps.
Runs.Replit cloud.
Back-office fit.could build a new internal tool; does not operate existing ones.
Side by side
Tool
Function
How it reaches software
Where it runs
Works in legacy desktop or ERP screens
Artisan
Sales
CRM and email integrations
Vendor cloud
No
11x
Sales
CRM, email, LinkedIn, voice
Vendor cloud
No
Sierra
Support
APIs, SDK
Vendor cloud
No
Decagon
Support
APIs, helpdesk integrations
Vendor cloud
No
Moveworks
IT and HR help
APIs, ServiceNow
Vendor cloud
No
Devin
Coding
Code, shell, git
Cloud and desktop
No
Factory
Coding
Code, terminal, integrations
Cloud or local
No
OpenAI Codex
Coding
Code, shell, limited Mac computer use
Cloud or local
Limited, macOS
GitHub Copilot coding agent
Coding
Code in Actions
GitHub cloud
No
Replit Agent
Coding
Generates code
Replit cloud
No
LaunchAI
Back-office procedures
The screen, plus APIs
Your machine or an enrolled agent PC
Yes
When LaunchAI fits better
Choose a vertical agent when the job is one role in one system you already run, like outbound email or support chat.
Choose LaunchAI when the job is a back-office procedure that crosses an ERP, a portal, and paperwork, with exact rules, review steps, and a screenshot of every action. Browse real examples on Process Atlas → and see how it works on Product →.
